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Deepening the Client Connection
Delivered on behalf of BNP Paribas, the primary aim of this course is to equip participants with essential knowledge and skills to enhance client relationships.
Skills
Influencing
Communication
Client Relationships
Learning Objectives
More information about this credential
Upon completion of this course, participants will be able to:
- Understand how behaviour works
- Identify and working with communication preferences
- The Insights Discovery model – the four colour energies
- Understand your own profile
- How to connect with different clients and their communication styles
- Identify the energies in action – developing elegant adaptation and flexibility
- Pace and lead to your objective – developing strategies toward trust
- Profile clients to improve influencing, pitching, and relationship-building
- Design an effective communication plan to improve relationships.
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