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Commercial Excellence

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Jonathan Griffiths
4twenty2
COâ‚‚ prevented 1.515 kg

Developed a consistent approach to handling both inbound and outbound calls leading to an increased conversion rate and engagement.

Skills
Increased call conversion rate
Consistent approach to handling inbound and outbound calls
Earning Criteria

Attended a blended program:

- Completed 3 x self-paced eLearning modules

- Attended Module 1: Structure of a great call -  Live Zoom Campus session
- Attended Module 2: Developing a benefits-led approach -  Live Zoom Campus session
- Attended Module 3: Closing the Sale - Live Zoom Campus session
- Attended 2 face to face workshops
- Attended 2 internal role play sessions

Observed by Team Leader in a live call, noting how their behaviour/approach had changed and improved financial impact.

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Issue information
Completed on 27/05/2024
Expires on 27/05/2027
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