Customer Service

This course is designed to help members of school staff apply the key principles of customer service to their role, from delivering effective communication in person or via telephone, email and letter, to resolving complaints in a positive and responsive manner. It encourages staff to think about the ways in which they and their school can support different types of customers such as pupils, parents, colleagues and outside visitors. With video roleplays, interactive scenarios and quizzes, staff can develop their customer service, communication and professional skills with confidence.