Understand Performance Management

To earn this badge, learners must:

• Attend the full module: take part in the complete one-day interactive CPD module.
• Take part in collaborative learning: contribute to group discussions, activities and peer learning with other managers.
• Show an understanding of performance management: demonstrate knowledge of the performance management cycle, disciplinary and grievance processes, and the causes of poor performance.
• Explore practical strategies: identify strategies to improve performance and to manage and retain high-performing staff.
• Practise feedback skills: take part in activities on giving feedback and managing difficult conversations.
• Reflect on practice: reflect on their own approach to managing performance, recognising what they do well and what they could do differently.

Skills developed

Managing performance

• Performance management: applying the performance management cycle to set expectations, monitor and review performance.
• Addressing underperformance: identifying the causes of poor performance and taking steps to minimise them.
• Disciplinary and grievance handling: understanding fair, consistent processes for managing conduct and concerns.
• Performance improvement: using practical strategies to support staff to improve.

Developing people

• Talent retention: recognising, managing and retaining high-performing staff.
• Coaching and mentoring: supporting staff growth through coaching and mentoring approaches.
• Role modelling: leading by example to set standards and expectations.

Communication

• Giving feedback: delivering constructive, balanced feedback that motivates improvement.
• Difficult conversations: handling challenging discussions with confidence, fairness and sensitivity.

Culture and leadership

• Accountability culture: building a culture of confidence, responsibility and accountability.
• Reflective practice: learning from experience and recognising strengths and areas to develop.
• Peer collaboration: sharing experience and approaches with other managers.