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Customer Service
- 1 Download the badge image (see below)
- 2 Now copy the badge link to make sure it links to your badge
- 3
- 4 Open Gmail and click on Settings -> See all settings
- 5 Scroll down to the Signature section
- 6 Click Insert Image > Upload image
- 7 Click on the badge image and resize it
- 8 Select the image and click on the link icon
- 9 Past the badge URL link in the Web address box
- 10 Click save to finish
- 1 Download the badge image (see below)
- 2 Now copy the badge link to make sure it links to your badge
-
3
- 4 Open Outlook and click on Home Tab -> New Email -> Signatures
- 5 Add a New Signature or edit an existing one
- 6 Select the Image icon in the toolbar
- 7 Insert the image downloaded into your signature
- 8 Select the image and click on the link icon
- 9 Past the badge URL link in the Web address box
- 10 Click save to finish
This course is designed to help members of school staff apply the key principles of customer service to their role, from delivering effective communication in person or via telephone, email and letter, to resolving complaints in a positive and responsive manner. It encourages staff to think about the ways in which they and their school can support different types of customers such as pupils, parents, colleagues and outside visitors. With video roleplays, interactive scenarios and quizzes, staff can develop their customer service, communication and professional skills with confidence.
Awarded for completing the Customer Service course from IAPS Digital Academy.
3-4 hours of self-directed CPD
Course written by Emma Atterbury, Gail Meads, Sarah Parfitt and Susan Greetham
| Blockchain Badge Image | |
| Registration: | 06/05/2025 07:28 |
| File: | Badge Image |
| File hash: | 52596fc84d46b3f51fd4a9519469edf61f8535ce4b552bc086e77101e0cce392 |
| Block hash: | 00000000000000000001bcfa80401787ec54ef49a954cdb2af53e51cdfb93036 |
| Transaction: | 1fd1eeec4ccf8ca67ee8d1e6d5c9dcb96d3d5b7ab07e12f4cc64ec5945b7220a |
| Blockchain Certificate Image | |
| Registration: | 06/05/2025 07:28 |
| File: | Certificate Image |
| File hash: | 08aa6ff333b09b1216233a075bc0152ec32ff0ebe3f1b0531c1dad332bef107b |
| Block hash: | 00000000000000000001bcfa80401787ec54ef49a954cdb2af53e51cdfb93036 |
| Transaction: | 1fd1eeec4ccf8ca67ee8d1e6d5c9dcb96d3d5b7ab07e12f4cc64ec5945b7220a |
| Blockchain Certificate PDF | |
| Registration: | 06/05/2025 07:28 |
| File: | Certificate PDF |
| File hash: | 8713764cda902c5872a8f65fc4f1c4fd2cafd63438033f7d5308116218c11098 |
| Block hash: | 00000000000000000001bcfa80401787ec54ef49a954cdb2af53e51cdfb93036 |
| Transaction: | 1fd1eeec4ccf8ca67ee8d1e6d5c9dcb96d3d5b7ab07e12f4cc64ec5945b7220a |