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Customer-centric Service Skills & Attitude
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Priscila Lara
Delivered on behalf of BNP Paribas, the primary aim of this course is to equip participants with essential knowledge and skills to enhance client relationships.
Learning Outcomes
More information about this credential
Upon completion of this course, participants will be able to:
- Moments of Truth – understanding our responsibility for the customer journey and experience
- The Levels of Effectiveness – creating resilience and consistent performance
- Critical personal measures for sustaining high quality interaction – your personal brand
- The chain of responsibility – respecting the part we play
- The 3 levels of service – using our personal power appropriately
- Why complaints are gifts – the 5 Steps to effectively managing client complaints
- The concept of “coffee stains” – customer-centric language and vocabulary
- Dealing with difficult behaviour – keeping your cool, delivering bad news
- Troubleshooting problems and identifying solutions
- What is a service review and why are they so important to the future relationship?
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Registered on the Bitcoin Blockchain
| Blockchain Badge Image | |
| Registration: | 23/05/2025 15:46 |
| File: | Badge Image |
| File hash: | 1d3416fb28550e7f7320c991d1413226cba303c122005878170ecd0347769de7 |
| Block hash: | 0000000000000000000053af73f6666602da3a598ec7afc4732cb952ee0be517 |
| Transaction: | 5ef5a0e127395f2e08be3e9723cee30a5ee9b7c35ab5724322ba3065558b1b4c |
| Blockchain Certificate Image | |
| Registration: | 23/05/2025 15:46 |
| File: | Certificate Image |
| File hash: | 617c96cec233a00a01824b82c4e2feb693bbd0fa0a27e2e579b2ab9aedffb9b3 |
| Block hash: | 0000000000000000000053af73f6666602da3a598ec7afc4732cb952ee0be517 |
| Transaction: | 5ef5a0e127395f2e08be3e9723cee30a5ee9b7c35ab5724322ba3065558b1b4c |
| Blockchain Certificate PDF | |
| Registration: | 23/05/2025 15:46 |
| File: | Certificate PDF |
| File hash: | ac06d23f2ea6e3cba0fe49d2fc628bacfcd04c3c5ddd401392a3f490a323e358 |
| Block hash: | 0000000000000000000053af73f6666602da3a598ec7afc4732cb952ee0be517 |
| Transaction: | 5ef5a0e127395f2e08be3e9723cee30a5ee9b7c35ab5724322ba3065558b1b4c |
Credential validation
Customer-centric Service Skills & Attitude
This digital badge was securely issued and its metadata is valid.
Verified Issuer:
ZISHI
Issued on:
23/05/2025
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Blockchain secured:
Yes
Issue information
Completed on
23/05/2025
Expires on
Does not expire
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